We want your &SUNDAY order to arrive safely and as smoothly as possible. Below you’ll find our shipping, delivery and returns information for New Zealand orders.
We ship New Zealand orders from Auckland. Orders are usually packed and dispatched within 1–3 business days.
Once your order has been dispatched, you’ll receive tracking details by email.
During busy periods, public holidays or sale events, please allow extra time for your order to be packed and delivered.
Please check your delivery address carefully before placing your order. If you notice an error, contact us as soon as possible. We’ll do our best to update it before dispatch, but we may not be able to make changes once your order has been packed or collected by the courier.
We do not offer returns or exchanges for change of mind, so please choose carefully before placing your order.
This includes if you have selected the wrong item, changed your mind, found the item cheaper elsewhere, or no longer require the product.
Sale or clearance items cannot be returned or exchanged for change of mind, unless required under New Zealand consumer law.
If your item arrives damaged, faulty or not as expected, please contact us as soon as possible with your order number and clear photos of the issue.
We’ll assess the issue and work with you on the next step, which may include a repair, replacement or refund depending on the situation.
Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act or Fair Trading Act.
If you receive the wrong item, please contact us as soon as possible so we can make it right.
For shipping or returns help, please email us at orders@andsunday.com.
